Forum Discussion

Streaming Star

6 months ago

Solved

Error Code 003 - Software update failed

I am having this problem now with the 003 error and have tried clearing cache ect

tv & player wifi

RokuRiamie-D
5 months ago
Hey there!

Thanks for letting us know about the error code 003.

Here's what you can try:

Restart your router and modem.

Restart your Roku device.

Try connecting to a mobile hotspot.

For more troubleshooting tips, check out this article: How to fix Roku streaming device update problems | Official Roku Support

Let us know if this helps!

Best,

The Roku Community Team

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Streaming Star

6 months ago

What was the problem cause mine just started saying same?

RokuJohnB
Community Moderator
6 months ago
Hi K_C1,

Thank you for posting here in the Roku Community!

We understand you're unable to update your Roku TV software. We're happy to help.

Please try the troubleshooting steps that RokuArjiemar provided above and see if that fixes the issue.

We hope this helps. Keep us posted if the problem persists.

Kind regards,
John
- K_C1
  Streaming Star
  6 months ago
  It updated from 14.1..1 and build was 12228 to 14.1 and now build is 4.7709-ch.kinda weird I thought.It seemed to act as it was hacked.Now device connect will not stay disable and I have only stock remote nothing else wireless to connect.