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JodiP1983's avatar
JodiP1983
Reel Rookie
10 months ago
Solved

Error 014.30 connectivity problem

I have two Roku Express and they’re barely two years old. They both were  working fine then about six hours ago both stopped connecting to the internet. I unplugged both router and Roku’s gave it tim...
tv & player wifi
  • AvsGunnar's avatar
    AvsGunnar
    10 months ago

    JodiP1983 

    Determine your Roku Express model number from Settings/System/About on your Roku device.

    If your Roku Express is anything other than model 3960, you will need to verify that your 2.4ghz band is working/enabled.   If you have a cable ISP (Xfinity/Comcast. AT&T, Cox, or Spectrum) verify that your "Wireless Mode" under the 2.4 ghz settings in your router is set to b/g/n. (all three protocols).

    After making the changes above, restart both the router and the Roku device again.

    Feel free to post back if the above is not applicable and still having issues.

AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
10 months ago

timothypcook 

Couple of quick things to try.

1. Are you able to connect to a mobile hotspot (if available to you)?

2. Try changing the password for both the 2.4ghz and 5ghz bands. (use a simple password with no special characters. ie.abcd1234)

3. Verify you are not using any mobile apps with your routers that are pausing/preventing connection to your network.

---

Try using some default router configurations.

2.4ghz band

wireless channel =  1, 6, or 11

wireless mode = b/g/n (use all three speed protocols)

bandwidth/channel width = 20mhz

security = WPA2-Personal (PSK) with AES encryption (avoid Enterprise or TKIP)

password = avoid special characters

-----

5 ghz band

wireless channel =  36-48 or 149-161 (avoid any DFS channels for troubleshooting 100-148)

wireless mode = n/AC (avoid AX for troubleshooting as non-compatible)

bandwidth/channel width = 40mhz or 40/80mhz

security = WPA2-Personal (PSK) with AES encryption (avoid Enterprise or TKIP).  Not compatible with WPA3.

password = avoid special characters

-----

The above should give you a good starting point.  Feel free to post back with router model numbers and ISP if still having issues and report back if any change (better or worse) by adjusting settings or using the mobile hotspot/alternate network.  Also, make sure you are not using any additional access points, extenders, or switches during the troubleshooting.  

 

 

timothypcook's avatar
timothypcook
Reel Rookie
10 months ago

Thank you for the detailed response. I have made fixing this Roku a side project as I recently bought two of the Pro TVs.

 

1. Roku is also unable to connect to hotspots.

2. I have tried the simplest passwords I can think of. I have also tried no passwords at all. 

3. This question about mobile apps got me thinking about the Android app for Roku. Nothing in there that I can find other than Guest mode that might interfere.

 

I did notice through one of the secret menus that the device at some point was assigned a static IP address from a router that doesn't match mine. I wonder if the cable modem is somehow interfering as the address the Roku was statically assigned matches the cable modem dhcp addresses. So do a thousand other devices.

 

I don't have the option of not including ax ac be for the wireless channel mode on both spectrums. The router is a fully updated TP-Link Tri-Band BE19000, Archer GE800 Gaming Router.

5g band is at channel 40 currently.

I had a hybrid WPA3 and WPA2(AES) security setup. Switched to WPA2(AES) but the Roku still won't connect.

 

I will go through your response again as soon as I am able to. Thank you for the support!