Forum Discussion
RokuJohnB
11 months agoCommunity Moderator
Thanks for the follow-up, Harambur Bri9910!
We would like to gather more information regarding this issue that you are encountering. Can you please provide the following information below?
- Did we recently make any changes to your network or network provider?
- Have you tried to restart your modem and router?
Note: Your Roku TV system or streaming player must have a good internet connection to perform a software update. If, for some reason, this connection is unreliable or there is an unexpected outage, your Roku device may be unable to update to the latest software.
We look forward to your responses and gathering your details.
Thanks,
John
cjankowski99
9 months agoNewbie
My Roku is not updating the software tried everything all the steps keeps on coming up error 004 played with this for two hours. Did everything that was suggested could you help