Wi-Fi & connectivity

[Kiclayton]

Got my tv a year and a half ago it was working and streaming fine until recently. I factory reset it and when I try to set it up to connect to the WiFi it tries to update the software but continues to give an error 003 message. This has been happening for the past few days

[RokuJohnB · Accepted solution]

Hi @Kiclayton,

Greetings from the Roku Community!

If you encounter Error 003 or "Can't update software. Please try again later," it means that your network connection is unstable.

Please be aware that, despite our reliable internet connection, there may be occasional disruptions due to speed or signal strength fluctuations. We recommend checking the number of devices currently connected to the network.

The message typically contains one of the following error codes: 001, 002, 003, 004, or 005.

Here are some recommended options to consider:

• Try rebooting both the router and Roku device by unplugging them from the power outlet for 20 seconds before plugging them back in.
• Explore the option of connecting to a mobile hotspot and performing the update.

For more detailed guidance, kindly visit our support page on How to fix Roku streaming device update problems. 

For more tips on improving your internet connection, visit our support page on how to improve the Wi-Fi or wireless internet connection to your Roku streaming device.

Hope you'll find this info useful. Please keep us posted on what you find out.

All the best,
John

[Stanley5021]

I just paid $$39.99 for for Roku and y'all want me to pay $5 for y'all can troubleshooting and I just paid $39 for it

[AvsGunnar]

@Stanley5021 

Roku does not charge for support.  You need to be careful when searching for Roku help online as you ran across an unofficial support page if they are charging any amount for support. (or a scam site pretending to be Roku).

The official Roku website is https://www.roku.com/

Official Roku Support documentation is https://support.roku.com/

The official Roku Community forums is https://community.roku.com/

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Describe your issue here, your Roku model number (from Settings/System/About) and any error messages you are seeing on your screen if you need help.