Forum Discussion

Jessyjay11's avatar
Jessyjay11
Newbie
2 years ago
Solved

Error 003 - Can't update software

I have code on tv 003 won't do anything
tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Kenneth1987

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for sharing your concern here with us, and we'd be more than glad to assist. First, let's perform a troubleshooting step on your Roku TV by navigating to Settings > System > Power (skip if no sub-menu) > System Restart. Then, restart your router/modem. After this, kindly check if you're still seeing the same issue occur.

    Please keep us posted on how this works.

    All the best,
    Kash

AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
3 years ago

notafan10000 

Do you have a mobile hotspot available that you can connect the Express to in order to complete the update?

notafan10000's avatar
notafan10000
Reel Rookie
3 years ago

Thank u so much.  A hot spot was what i needed in deed.  My bad.  Turned out it was user error on my part, because I paused roku on my google wifi.  Because of that roku , couldn’t get WiFi connection.  Once i unpaused roku on google wifi, connection was reestablished.