Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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ClaresonLn
Level 8

Could my Roku TV be kicking my Roku Express off the wifi?

Just moved into a new place and set up my new router. I have a TCL Roku TV that connects to my wireless network just fine, as well as all other household devices, however my Roku express cannot "see" my wireless network. I have restarted both devices, I have disabled pings, I have contacted my internet company to insure it's not an issue on their end. No luck. Any advice would be greatly appreciated. 

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1 REPLY 1
makaiguy
Community Streaming Expert

Re: Could my Roku TV be kicking my Roku Express off the wifi?

The Express is a budget model that only supports the wifi 2.4 GHz band, but cannot use the 5 GHz band. If your router supports both bands, make sure it doen't have the 2.4 GHz band turned off.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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