Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
JCDR
Level 7

Connectivity issue with Roku Express

Is there a connectivity issue with Roku express?  My wifi is excellent. I’ve disconnected the router and the Roku. All of my other devices work and are connected including a new Roku stick. 

I’ve had this device for a year with no issues until the last 24 hours. Please Help!!  

Is there a Roku support number? 

Thanks 

Labels (1)
0 Kudos
1 REPLY 1
renojim
Community Streaming Expert

Re: Connectivity issue with Roku Express

If you have Comcast/Xfinity or Cox as your ISP go into your router's settings and change the wireless mode from g/n to b/g/n.  If you don't, ensure your ISP didn't disable 2.4GHz.  ISP's are known to muck with their customer's router settings.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos