Wi-Fi & connectivity

[Alice123]

I have no router, I have tried everything you suggested. My Rolu device is only 3 months old. What now?

[RokuLianna]

Hi  @Alice123

Welcome to the Roku Community!

For these issues, it may be more effective for you to get help from your internet service provider. If your ISP could supply data fast enough to access and stream media content from Roku.


Warm Regards,
Lianna

[arkansasmarine]

Hi. I'm having the same problem. It's Feb 12, 2023, and our ROKU has had no connection for about a week straight now. Did you, or if anyone else is reading this, find a solution? I'm trained, and went to school, for I.T. for a while, (never finished because I took a career in gvt. work) so I've tried everything a person can try at home. i.e. unplugging things, factory resets, etc.. thx

[RokuLianna]

Hi @arkansasmarine

Welcome to the Roku Community!

I'd be delighted to look closely to see how we may assist you in getting started. Do you receive an error message when attempting to connect to your wireless network or when streaming a specific channel?

For troubleshooting purposes, have you tried re-connecting your Roku to a solid wireless network to see if that helps resolve the issue you are seeing? You may also try to connect to an alternate wireless network, such as another mobile phone signal typically provided and maintained by specific mobile phone (cellular) service providers, to see if you are experiencing the same issue.

With detailed information, we will be better able to assist you.


Warm Regards,
Lianna

[arkansasmarine]

I hate to sound like a jerk, but i think its safe to say the error is 014.50, seeing that's the discussion title were under? I have not tried using an Ethernet (hard-wire) connection, because the Roku device doesn't have that capability. If by solid, you mean a secure wireless connection with excellent connectivity, that's what I'm attempting to RECONNECT to. This happened with no notice or warning. I turned my t.v. on like I have for the past several years, and hocus pocus, no Roku. I presume you're not charging me for the Roku I'm not currently able to watch.

[RokuKariza-D · Accepted solution]

@arkansasmarine 

We sincerely apologize for the inconvenience this has caused you.

Could you tell us who is your internet service provider? If it's Comcast or ATT, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

Let us know if there's any difference after.

All the best,
Kariza

[arkansasmarine]

Optimum, whom just purchased Suddenlink Communications. 

[Aiyanobor]

Wow!! This finally fixed the problem. Thank you so much!

[arkansasmarine]

What is "this" ?

[RokuKarla]

Hello @arkansasmarine

Thanks for your post.

The 14.30 error code is known to occur when your ISP (Internet service provider) updates or changes settings in your router. Could you please confirm that you are connected to the wireless mode b/g/n from g/n? If you are unfamiliar with this procedure, seek assistance from your provider.

Regards,
Karla