Wi-Fi & connectivity

[PirateCat33]

I factory reset my roku tv to turn it on because my remote isn’t working and I have the roku app but it won’t let me use the remote function because it says no roku’s are connected to the same network but how am I supposed to connect the roku to the network without my physical remote working?

[AvsGunnar]

@PirateCat33 

Unfortunately, a physical RokuTV or compatible remote is needed if you Factory Reset the RokuTV in order to complete the setup/activation.

You can only use the Roku mobile app "after" having completed setup/activation.

You can either purchase a Roku Voice Remote at Walmart, Best Buy, Target etc for $20, or even an inexpensive IR based "universal streaming remote" compatible with RokuTV in order to get past setup.

[makaiguy]

@PirateCat33-

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@AvsGunnar wrote:
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or even an inexpensive IR based "universal streaming remote" compatible with RokuTV
...

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Just make doubly sure it says it's compatible with RokuTV not just Roku.  RokuTVs use a different set of infrared control signals than separate Roku devices do.