Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Codes on channels

Getting nw 2-5 which means no connection. Have connection. Have started and reset but still not working. Internet and wireless working on everything but Roku. It is doing it to both my Rokus. Any help would be great. Happening w Netflix and otheR channels but not all of them so I know it has connection. Thank you in advance 

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Roku Employee
Roku Employee

Re: Codes on channels


Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue remains unresolved, I'd recommend reaching out to the channel providers directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on those channels (apps), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it. 

If you would like information about checking the connectivity of your device to your network, visit our Support page here: How do I check the connection to my home network and the internet?


Danny R.
Roku Forum Moderator
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