Forum Discussion

sidesix's avatar
sidesix
Reel Rookie
2 years ago
Solved

Channel 4 not working have 010 error on Roku stick

I'm having this issue on a Roku 4K stick. I've tried deleting the app, reinstalling the app, and still have 010 error.

I've not had any problems on my Roku 3. So it seems specific to this device.

tv & player wifi
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi sidesix, Codger81,

    Greetings from the Roku Community!

    Thanks for letting us know about your experience with Channel 4 on your Roku devices. In this case, please try to visit the Roku channel store directly by signing in to your Roku account here (note that you should sign in with the Roku account associated with the email address on your device).

    Once verified, if the channels are not available on the channel store website as well, it could be that the channels are no longer available or have been temporarily removed by the channel provider themselves.

    Feel free to keep us posted, and we'll continue assisting you from there.

    All the best,
    Chel

7 Replies

  • Codger81's avatar
    Codger81
    Channel Surfer
    2 years ago

    I've had the same error since the mass service outage about a week ago.

    My service was already factory reset. Signing in through the C4 webpage is fine.

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi sidesix, Codger81,

      Greetings from the Roku Community!

      Thanks for letting us know about your experience with Channel 4 on your Roku devices. In this case, please try to visit the Roku channel store directly by signing in to your Roku account here (note that you should sign in with the Roku account associated with the email address on your device).

      Once verified, if the channels are not available on the channel store website as well, it could be that the channels are no longer available or have been temporarily removed by the channel provider themselves.

      Feel free to keep us posted, and we'll continue assisting you from there.

      All the best,
      Chel