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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Treazon
Newbie
‎11-10-2023 03:15 PM

Can't use hotel/dorm connect without data charges

I have no problems connecting my Roku player to the internet using the hotel/dorm connect method; however, my issue occurs when I try to reconnect the device (phone/tablet/laptop) back to the wifi it connected the Roku to this means I can EITHER connect my Roku and incur data charges when I use my device OR I can connect my device to the internet but not the Roku

Is it supposed to do this? How do I fix it if not?

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RokuTakashi
Community Moderator
Community Moderator
‎11-13-2023 10:23 AM

Re: Can't use hotel/dorm connect without data charges

Hi, @Treazon

Welcome to the Roku Community.

Thanks for letting us know about your concern. It seems like you're having a network connectivity issue that is rooted in your ISP. Have you tried restarting your modem or router? Also, we recommend contacting your ISP directly and inquiring further about this issue for a workaround that should solve this.

Please keep us posted on what you find out.

All the best,
Kash

Takashi O.
Roku Community Moderator
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