Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Eve4
Level 7

Can't use Roku with xfinity hotspot.

My husband is in a senior residence and in his room there is a strong xfinity wifi hotspot signal. I have an xfinity account and logged into the hotspot and was easily able to make video phone calls and use the internet. I connected a Roku Express 4+ to the TV and easily connected to Xfinity. It said the signal was excellent. I said I was in a hotel room but it would not go beyond updating the sortware (error 403). 

After numerous failed attempts to connect, I took the Roku home and attached it to my TV, using my Xfinity home account. No trouble getting it to work at all, so it's not the Roku. Why can I connect to a strong wireless hotspot but not update the software and get the Roku to work? I don't want to pay for a second Xfinity account where my husband is located.

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1 REPLY 1
renojim
Community Streaming Expert

Re: Can't use Roku with xfinity hotspot.

Was the error code really 403?  I've seen 003, but not 403.  Once it updates its software you shouldn't need to do that again when you reconnect it, so see what happens when you do.  If this was a brand new device you can't use Hotel/Dorm connect until its software is updated.

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