Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Lynniebird75
Level 7

Can’t connect to wifi, followed all the prompts

After a couple of years, my bedroom roku won’t connect to my wifi. It worked one night, & the next night, won’t connect. Nothing changed. Living room roku works fine, as does all other devices. Figured my device was old, so I bought a new one today, & it also won’t connect. What is the problem???

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2 REPLIES 2
Pandyman
Level 7

Re: Can’t connect to wifi, followed all the prompts

I’m having the same problem. It won’t except my password.

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renojim
Community Streaming Expert

Re: Can’t connect to wifi, followed all the prompts

@Lynniebird75, if you have Comcast/Xfinity or Cox as your ISP change the wireless mode in your router to b/g/n.  If not, we need more information.  What's the model number displayed under Settings->System->About?  Do you have 2.4 or 5GHz Wi-Fi or both?  What channel is your router using?  What message(s) do you get when you try to set up the network connection?

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