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xoubie
Level 7

Artcast issue-returns to main roku screen in the middle of streaming a gallery

I am brand new Artcast subscriber. Artcast returns to main menu in the middle of streaming a gallery. It happens on all of our devices. I have already disabled the bandwidth saver and the 20 minute auto power saver with no results. What is the point of advertising Artcast as an art gallery for the television if it returns to the main roku screen after a short period of time? Has anyone run into this and found a solution? Thanks!

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1 REPLY 1
AvsGunnar
Community Streaming Expert

Re: Artcast issue-returns to main roku screen in the middle of streaming a gallery

@xoubie 

From the Artcast "How to Stream" FAQ page (https://artcast.tv/stream/)...

I'm streaming on Roku and Artcast keeps shutting off after a short period.  How can I fix this?

To prevent Roku’s screensaver from disrupting your art stream, please ensure you have disabled it in the Roku Settings area under Theme or Screensavers > Screensaver wait time > Disable screensaver.

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If disabling the Screensaver does not resolve issue, you should contact the channel developer and let them know of the issue. (https://artcast.tv/contact-us/)

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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