Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
All roku devices have stopped working in my home and other family members homes
Just lately it seems that all my roku devices and family members in other households are not connecting to internet. I have done multiple modem restarts in attempt to fix these issues but have realized that it is an issue on Rokus side. I know this because my smart TVs which is lg connects without any issue. What can be done about this issue as I also have restarted roku using setting options within roku. Nothing seems to be resolving these issues. Sometimes the rokus will connect but then they kick you out and say not connected.
Re: All roku devices have stopped working in my home and other family members homes
Do you have Xfinity as your internet provider, by any chance? If so, your problem may have been caused by a recent update to many Xfinity-supplied routers:
Xfinity users report the router configuration needs to be switched from g/n security back to b/g/n security. If you don't have access to your router settings, you may have to request Xfinity to do this for you.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
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