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CLMick's avatar
CLMick
Newbie
2 years ago

Re: [RESOLVED] 3/13/25 Service Interruption

I have 2 Roku Express (Basic) and a Roku smart TV. They are all connected wirelessly to a hot spot which is working fine for computers. All are up to date. I have even done factory resets and reactivated. I bought a new express and it dose the same thing. Will not load channels or if they load there is no content. Homepage keeps resetting or device restarts. Netflix, Youtube, PBS< Paramount, Amazon, Etc. play fine on computers. I have not tried to re-set up my account. All my channels seem to be there on the Homepage. The Menu functions Update, Restart, Check Connection, etc., seem to work.

25 Replies

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  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    2 years ago

    CLMick 

    If you are using a hotspot device (as opposed to a mobile hotspot), go into the settings (usually under APN settings), and verify that IPv4 is enabled.  Ideally, should be able to use IPv4/IPv6 setting.  If set to IPv6 only, could be part of the issue.

    • CJH6491's avatar
      CJH6491
      Newbie
      12 months ago

      I have three ROKU boxes and one ROKU TV all of which ceased to work three days ago.  I also have a 5th TV that uses a Comcast Cable box which continues to work normally.  I've spent hours trying to get them to work and in a couple of case they did work but only for a few minutes then stopped again.  I find it unusual that they all would fail at the same time.  I also went to the Comcast/Xfinity Store at they couldn't help at all.  Why did they all fail at once?  Was there a hack?  Xfinity/Comcast deny that they shut them off.  Does anyone have an answer as Comcast doesn't help with this issue?

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        12 months ago

        CJH6491 

        Post back with all the Roku model numbers (can be found under Settings/System/About), as well as the router model number you are using.

        Can better tailor a response if we know what devices we are working with.

        Sounds like you may be dealing with a known Xfinity 2.4ghz issue as mentioned by RokuJechealR regarding the devices, but the RokuTV should be able to connect on both bands (2.4 and 5ghz) so a little strange.

        Have you tried connecting these devices to a mobile hotspot (if available)? (Will help eliminate device issue.)  Also, try unplugging your modem and router for a few minutes as well as all the Roku devices. 

    • TDLeon's avatar
      TDLeon
      Newbie
      4 months ago

      My Roku has stopped working. It's not allowing me to enter into any of my apps. And now won't take m y email now that I have reset it. I have had this roku for a few years and am wondering what could've possibly happened. 

      • Sondog78's avatar
        Sondog78
        Reel Rookie
        4 months ago

        Same here just now! At first the apps were not working. So I did a factory reset, and NOW it won't let me log in! Tried the QR code log in, nothing! Did the sign in email, and tells me (We can't seem to reach you at) what the **bleep**?!? 

  • MadmominAZ's avatar
    MadmominAZ
    Reel Rookie
    4 months ago

    My Roku TV stopped working. It won't stream anything. Not even the Roku channels. I tried removing then readding the apps on my Roku tv - got error indicating they can't be added back. (Max and Disney). Tried factory reset - that did not work. Tried full restore - that did not work. There is nothing wrong with my internet connection, the TV will not let me add back my Roku account to the TV. But I can log into my Roku account on my laptop as I am right now. I gave up, the TV is useless now.

    • AvsGunnar's avatar
      AvsGunnar
      Community Streaming Expert
      2 years ago

      Marle 

      What are the details/specifics of the issue you are having?  Roku device model numbers (from Settings/System/About), your ISP (internet service provider), router model numbers, and any error messages you may be seeing.  More info the better.