Using your smart home devices

[Suely]

Roku smart home app keeps giving me a error code and it is %s). What does this code mean and I just bought the roku outdoor camera and I can't get it to link to any device what do I do 

[renojim]

I'd say it means there's a bug in the code.  When having trouble with the app it's best to try removing it and reinstalling it.

[Suely]

Thank you for a responding.  I have uninstalled the smart home app and now it will not install. 

[renojim]

That's a new one.  Is this Android or Apple?  Try restarting your phone.

[Glittersnatch]

Mine does too .. It even let me use my wifi phone to make a new account but it wobt remove my device.  How is there a bug in the device ... Or how do i remove it.  I bought the product an now i cant use it just because i chose to have it disconnected for a while ??? 

[RokuJanadeeK]

Hi @Glittersnatch,

Thank you for posting.

Have you already tried uninstalling and installing the app? This might help with this error you've been getting, so kindly do so.

If the issue persists, please keep us posted.

Regards,
Janadee

[JackC]

Yes. I'm having the same issue. Brand new camera. I've uninstalled and reinstalled the app. Same error code.HELP!

[RokuJohnB]

Hi @JackC,

Greetings from the Roku Community, and thanks for keeping us posted!

We'd love to assist you further with this issue that you have with the Roku camera. Could you provide us with the error message or code that you're receiving? May we know what kind of Roku camera you are using right now? (Roku indoor camera, Roku outdoor camera, Roku floodlight camera, or Roku doorbell camera)

We'll wait for your response.

Thanks,                                                                                                                                                      John

[Semi-retired]

I had the same error code.
Wi-Fi... check
OOPS... I forgot to turn on Bluetooth and location!
It had been a while since I last used the software... shot myself in the foot...hurts when I do that

[RokuJohnB]

Hi @Semi-retired,

Thank you for posting here in the Roku Community!

We understand you're having a problem with the Roku smart home app. We're happy to assist. Could you send us a photo or screenshot of the error code or message that you are getting? What troubleshooting steps have you taken so far?

We'll wait for your response.

Thanks,
John