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Melusina312
Level 7

Roku device Deactivation should be an option!

How many agree that there should be an option to deactivate your device/TV/etc. Simply removing it from your account just frees it up entirely for anyone who stole it to have a new Roku and their own account! So the person stolen from buys another and that's great for Roku. Am I incorrect here?

I have done everything I can to make enjoying it **bleep** near impossible: guest mode with an offensive welcome screen, PIN codes for everything and only G rated shows....

Thoughts?

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3 REPLIES 3\
FastFurious
Level 7

Re: Roku device Deactivation should be an option!

Roku cannot be responsible if someone breaks into your home and steals your Roku device. If someone steals your iPhone you can remotely wipe it but they still can swap out the the SIM and use it. Someone can steal your TV, coffee maker, jewelry, vehicle, dogs or basically anything in or outside of your home. Seems to me like this post is about a relationship gone south and the person who moved out took the Roku. So because someone “stole” your Roku you believe it’s Rokus responsibility to permanently disable the Roku? How so? If my car gets stolen I guess it’s up to Honda to permanently disable it right?

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mop_891
Level 9

Re: Roku device Deactivation should be an option!

Yeah, I agree there should be someway for an owner to report a stolen ROKU and have it be disabled.

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FastFurious
Level 7

Re: Roku device Deactivation should be an option!

It’s only a Roku. $30-100. We aren’t talking about a $50,000 vehicle. If your home gets broken into the last thing your worried about is your Roku. When is the last time you saw on the news “Home broken into. Thieves stole Roku. Police are on a manhunt for the stolen Roku”. Seriously? 

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