Solving playback issues

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braydenm
Level 7

roku tv having vertical lines spread throughout the tv when only watching video

ive done everything to try and fix this but it still keeps showing up... does anybody have an idea on how to fix it without it not working?

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makaiguy
Community Streaming Expert

Re: roku tv having vertical lines spread throughout the tv when only watching video

I think this is likely a hardware issue that will need to be referred to the manufacturer of the set, but to help pin this down further ....

Please explain what you mean in your title when you say "when only watching video".

The Roku menus are okay and the problem only shows up when watching some programming?
Is this all videos from all sources, or just some?  Which ones?
Are these videos you are streaming directly from the channel items shown on the Roku home screen, or when you switch to an other input, like your set's antenna input or a device attached to one of your HDMI ports?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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