Solving playback issues

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Dred50
Newbie

picture blacks in and out

While watching some shows, My screen will black out and come right back on, continuously. At the Rate of about every 1 or 2 seconds. I've only noticed this on Peacock and on Amazon Prime video, and not all shows. Most shows will play just fine, other shows I can't play at all because of this issue. I've never had a problem on another streaming service except these two, and I've had most of them at one time or another. Internet is great, 55 mbps, everything up to date as far as drivers and such. It's probably worth noting it seems to happen on newer shows...  I can't watch Reacher, I can't watch Twisted Metal, but I can watch suits, or Yellowstone, just for example. Any body know what t he deal might be?

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RokuERey
Community Moderator
Community Moderator

Re: picture blacks in and out

Hi @Dred50,

Thanks for making your first post here in the Roku Community!

We'd like to learn more about this playback issue going on with these channels.

Could you tell us how long you've been observing this issue? Are you seeing any error messages prior to the blackout behavior?

Have you tried troubleshooting these channels and what didn't work?

Please tell us more about this so that we can further assist you.

Thanks,
Rey

ERey.
Roku Community Moderator
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