Forum Discussion

ccamp69's avatar
ccamp69
Reel Rookie
10 months ago
Solved

my tsn shuts off after 15 mins

app playback
  • RokuTakashi's avatar
    RokuTakashi
    10 months ago

    Hi, Community users.

    Thanks for letting us know about the issue you have experienced with the TSN app.

    For this matter, we'd like to recommend performing the troubleshooting steps below to resolve the issue. Kindly follow the instructions (in-order) to get the best results.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
    If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue. They can provide a workaround or there might be a need to update their app on the Roku platform since most channels on the Roku platform are designed and maintained by the channel providers themselves. 
     
    We hope you find this information useful, and feel free to let us know if you have further concerns or inquiries.
     
    Best wishes,
    Kash
  • RokuArjiemar's avatar
    RokuArjiemar
    10 months ago

    Hello! 29Barker,

    Thank you for posting in the Roku Community!

    We appreciate you contacting us about your issue with TSN and how to remove it. We're pleased to assist. 

    Apps can be removed from your Roku® streaming player or Roku TV™ from the Home screen or the Roku mobile app using the following directions. Apps cannot be removed from Roku.com.

    Turn off auto-renew to cancel your subscription before removing the app from your Roku device. If you don't see the Remove App option, you might still have an active subscription or be in your current billing cycle. 

    For more detailed information on how to remove apps, please check it here: How to remove apps from your Roku streaming device

    If you have questions about your Roku account or subscriptions, view the following resources for help:

    Thanks,
    Arjiemar

11 Replies

    • Woodson's avatar
      Woodson
      Newbie
      10 months ago

      I’m having the same issue.  I have a subscription with TSN. 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        10 months ago

        Hi, Woodson ccamp69 

        Thanks for posting here in the Roku Community.

        We appreciate you for letting us know about the issue you have faced with the TSN app, and we'd like to collect further details so we can help. Can you please provide the information below:

        • What Roku device are you having issues with?
        • What specific issue are you having with the TSN app?
        • When did you first encounter the issue? How long have you been experiencing the issue?
        • What troubleshooting steps have you taken so far in an attempt to resolve the issue?

        The details we receive will be significant to reviewing this case. Any information that can be provided aside from the requested information will help us understand the issue better.

        We hope for your response in this matter.

        Best wishes,
        Kash