Solving playback issues

[glennm]

Greetings

   I bought my mother-in-law a Roku TV about 3 years ago. It has always worked well. Now, the image is too big for the boundary of the TV. She likes to read the words at the bottom and sides of news channels and they are cut off.

   I went into Settings and tried all of the picture views available, but all cut off the image to varying degrees. I thought it was a resolution issue, but I couldn't find any setting to adjust them. One of your videos showed 'Display Type' as a way to change resolution. This is not available on her TV.

   Any help would be appreciated.

Glenn

[Ello2022]

Roku does not make TV’s. They only make the software and sell it to companies such as TCL, ONN and Hisense. Who manufactured your TV? I own three TCL Roku TVs. There is no way to change the resolution it sets up automatically and is native to the size of a TV. What channel are you trying to watch on the news? Roku Channel? CNN? Cable TV? Antenna? Is she using a cable box hooked through HDMI? If so it’s probably a setting inside the cable box menu. What size TV is it? 

[glennm]

My apologies. It is a TCL. She uses cable and watches local news stations and sports.

   I believe it is a 40-inch and that there is a cable box, most likely with HDMI cables. 

   Good point about it being a cable box setting. Thank you for that. I'll check it out next time I'm there. We live over an hour away from her. 

[Ello2022 · Accepted solution]

Have her call the cable company. They can walk it through with her rather then you driving an hour. She most likely went into the settings by accident. My mother does this all the time. 

[glennm]

Great idea. Thank you!

[Ello2022]

@glennm  If she wants to save money she can ditch cable and use something like Hulu + Live TV, YouTube TV or DirecTV Stream 

[glennm]

Thanks Ello2022. I believe my wife has mentioned that, but she doesn't like change. I'll look into it.

g

[Ello2022]

@glennm  I use YouTube TV myself and love it. 

[donm26]

I have the same problem as Glenn. Using a ROKU stick model 3930x connected via HDMI to a Panasonic Viera TV. I have tried unplugging and then resetting but nothing works All other ports on TV are normal. ISP is through AT&T and TV service i Directv. Any help or suggestions is appreciated.

[Ello2022]

@donm26  Glenn’s issue is with his Mothers Roku TV. Your using a Roku Stick so it’s entirely different. You have DirecTV? Please make your post with complete details and we can assist you Further