Solving playback issues

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pauly1973
Newbie

i can watch the roku channel on my phone, but not on my laptop

the circle in the middle of the screen just keeps spinning....help

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1 REPLY 1
RokuCarly
Community Moderator
Community Moderator

Re: i can watch the roku channel on my phone, but not on my laptop

Welcome and thank you for posting here in the Roku Community, @pauly1973!

We appreciate you reaching out for support. 

In this case, this is usually a network issue for the reason of, you can still access The Roku Channel on a different device. 

We suggest trying a different Wi-Fi network or connecting your devices to a mobile hotspot to see if there will be any difference.

Let us know how it goes!

Best regards,
Carly

Carly Y.
Roku Community Moderator
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