Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

hbo max and pause function

When I play HBO max on my tablet or PC when I hit the pause button the screen pauses, but the screen is still visible. When I use the Roku or my Roku tv when I pause the picture pauses but the screen is much darker. Does anybody know why this is?

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