Solving playback issues

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51245
Level 7

device enlarged on all apps

Model 4800x roku ultra

Software version 20.5

Device I'd so2a213mnmcy

Device has greatly enlarged my picture on all apps.

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1 REPLY 1
RokuDanny-R
Roku Employee
Roku Employee

Re: device enlarged on all apps

@51245 

Thanks for the post.

The information that you provided doesn't seem correct. Can you please provide us with the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
-picture of the issue you are experiencing

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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