Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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medicc23
Level 7

black screen after update

screen went black after update 

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1 REPLY 1
RokuMary-F
Roku Employee
Roku Employee

Re: black screen after update

Hi @medicc23,

Thanks for reaching out regarding the issue you are experiencing.

I'd be happy to take a closer look to see how we can help.

A few questions here to better understand what you're experiencing:

  • Does the issue only occur on a specific channel or all channels on your Roku device?
  • Are you using a Roku player or Roku TV?
  • Please specify the exact steps you are taking to reproduce this issue so we can investigate further?

As a first step, try to restart your Roku device.

Restart Streaming player
To restart your Roku player, go to Settings > System > System restart. 
Restart Roku TV
Go to Settings > System > Power > System restart > Restart.
If you have a Roku TV, have you tried unplugging your TV for 10-15 minutes then plugging it back in?

Please keep us posted.
Many thanks,
Mary
 

 

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