Forum Discussion

BeachGuy1's avatar
BeachGuy1
Streaming Star
9 months ago

Youtube constant buffering

I had a couple of posts on Youtube constant buffering but I guess they're closed as I can't add this comment to them.  I have 2 TCL Roku TVs and a Streaming 4K stick.  None of them can play Youtube as it constant buffers.  Visited my daughter and she has a Roku Express and it plays Youtube flawlessly.  

I edited this message.  I bought the Roku Express 4K+ and YT doesn't work with that either.  However YT does work on my LG TV (so not my network/WiFi etc.).  Big mystery to me.

app playback
General Playback Issue
Video quality

6 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    9 months ago

    Hi, BeachGuy1 

    Thanks for posting here in the Roku Community.

    We understand the issue you have encountered with the YouTube app on your Roku device and TV, which experiences constant buffering. Our team would like to help investigate this. Can you please provide the details below so our team can review this case further?

    • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

    We hope to hear back from your response along with the requested details.

    Best wishes,
    Kash

    • BeachGuy1's avatar
      BeachGuy1
      Streaming Star
      9 months ago

       

      I bought the Roku Express 4K+ and I'm actually having the same problem with Roku Express 4K+.  YouTube constant buffering same as streaming stick 4K and TCK Roku.  What is strange is that YT on my LG TV works fine.  So it's not my network/WiFi etc.  The Streaming Stick is attached to LG TV so same distance etc.  Yeah, if anybody could help with this mystery I would appreciate it.  All I can think of is the YT app on Roku somehow doesn't work but it does on LG(?).

      TCL/Roku TV

      Roku device model: TCL model 32S357, harware ID H104X

      serial number: X020006P5TTC

      device ID: S0LEJ32P5TTC

      OS version: 13.1.4-build 1512-DD

      -------------------------------------------------------------------------

      Roku Streaming stick 4K

      Roku device model: 3820R2 - Roku Streaming stick 4K

      serial number: X02522XT5T16

      device ID: S0J732CT5T16

      OS version: 13.1.4-build 1510-E6

      -------------------------------------------------------------------------

      YouTube app

      version/build: 2.23-build115025180

      Tracker ID: Just goes to Home as soon as I press home button

      • renojim's avatar
        renojim
        Community Streaming Expert
        9 months ago

        BeachGuy1, ignore what's happening onscreen when you try to get the Tracker ID.  Just press Home 5 times followed by Back (the button to the left of Home) 5 times and you'll get the ID.