Forum Discussion

Channel Surfer

6 months ago

Solved

Youtube TV Recordings Still Freeze

I continue to have Youtube recordings freeze when I FF past a certain point and Key Plays freeze as well. The previous topic was posted as "Solved" and said to start a new topic if issue continues s...

app playback

RokuRiamie-D
4 months ago
Thanks for keeping us posted gjcnjc,

We would like to investigate the issue further. Please share to us the current OS version of the Roku device. Additionally, try the following details below:

Restart the Roku device:

Press Home on your Roku remote

Scroll and select Settings

Select System

Select Power. If you do not see a Power submenu, skip to the next step.

Select System restart

For more help, please visit our Roku support article: How to system restart your Roku streaming device.

Best,
Roku Community Team

billfalik

Newbie

6 months ago

Dear Roku Support,

I’ve been a loyal Roku user for many years and have always appreciated the reliability and convenience your devices provide. However, I’ve recently encountered a persistent issue with the YouTube TV app that has been extremely frustrating. The Key Plays feature, which I use frequently as a passionate sports fan, crashes consistently on all my Roku devices.

The problem only occurs on Roku devices. When I use YouTube TV on other platforms, such as Fire TV Stick or LG Smart TVs, the Key Plays feature works flawlessly. I’ve tried everything—reinstalling the app, restarting my Roku devices, and ensuring my 1 GB fiber internet connection is stable—but nothing has resolved the issue.

Until now, I’ve never thought of switching to another platform, but this ongoing problem is making me consider alternatives. Many others in the Roku Community have reported the same issue, and some have already made the switch to Fire TV Stick, where this feature works without any issues.

I want to continue using Roku, but I need to know if this issue is being addressed. Could you confirm if there is an update planned to resolve this compatibility problem with the YouTube TV app? I would appreciate any information or guidance you can provide.

Thank you for your attention to this matter.

Best regards,

Bill Falik

RokuRiamie-D
Community Moderator
6 months ago
Hi billfalik,

Welcome to the Roku Community!

We noticed in your post that you're having an issue with the YouTube TV app crashing when using the fast-forward button. No worries, our Roku-appropriate team is aware of this case and is currently working on it.

To help us investigate the issue further, please provide us with the following:

Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)

Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Channel build version (highlight the channel and press the star (*) button of your Roku remote)

We look forward to your response.

Cheers,
Riamie

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