Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Tianahenry
Level 7

Xfinity stream app isn’t working

On my Roku stick I keep getting this error Tvapp-00101 I did everything the trouble shot to me to do and still nothing what else can I do. The error message says (This device can only access Xfinity stream on your in-home Xfinity Wi-Fi. Use the app on your smartphone,tablet,or laptop to watch on the go ,any time you like) but the app works on all my other tv’s I need help please 😢

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8 REPLIES 8
RokuMary-F
Roku Employee
Roku Employee

Re: Xfinity stream app isn’t working

Hi @Tianahenry,

Thanks for reaching out to the Roku community! 

For information about that error code, you can visit Xfinity's support page here: https://www.xfinity.com/support/articles/tvapp00101

For further assistance, we would recommend reaching out to Xfinity. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Xfinity support here: https://www.xfinity.com/support/ 

Hope you'll find this info useful. Let us know in case you've still got any questions.

Regards,
Mary

 

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erikj
Level 8

Re: Xfinity stream app isn’t working

I had the same problem. Couldn't get support from the Xfinity site so don't even bother. Call Xfinity. 888-XFINITY. Eventually, they solved the problem. One thing to know is that they're already aware of the Roku problems. So maybe they can help you faster than the 3 hours and 3 calls I had to waste.

 

Kieran449
Level 9

Re: Xfinity stream app isn’t working

The "(ERROR: TVAPP-00101)" problem is part of an outage in my area. I talked to a few of the XFINITY agents.

They have already received many calls on it, and are aware of that particular error code. They informed me that they with update me on my cellphone and e-mail when the problem is corrected.

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All of my ROKU devices are affected by this. My personal opinion is probably the new routers that they handed out to everyone has a bug in it from a recent software update, and won't allow in-home devices to have access. My ROKU is literally within 20 feet of my router.

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Blove01
Level 7

Re: Xfinity stream app isn’t working

I just got done trying to troubleshoot this with Xfinity. Their conclusion- has to be an issue with Roku. 

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Blove01
Level 7

Re: Xfinity stream app isn’t working

How did 888-xfinity resolve the issue for you @ericj

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Mell04
Level 7

Re: Xfinity stream app isn’t working

  • Same issue I am in Pittsburgh, Pa
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Mell04
Level 7

Re: Xfinity stream app isn’t working

I am in Pittsburgh and having the same issue. 

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Kieran449
Level 9

Re: Xfinity stream app isn’t working

I am in Pittsburgh too.

XFINITY says there is an outage. See my reply earlier post in this thread.

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