Same here. All apps are working except xfinity. Came home last night to none of our tvs having working xfinity app. I am currently able to stream using airplay from my iPad. Let’s go Roku! Fix is up to you!
I have a Roku 3810X - Roku Streaming Stick+ Software version 11.5.0 Build 4312-50 which is supposed to be supported for Xfinity Stream. I can download the Xfinity Stream channel but when I try to connect it says I need a subscription. I do have a subscription and verified that with Xfinity. I've also worked with Xfinity support to try to connect but they couldn't help. Can anyone out here help? Thank you!
Thanks for the post.
Have you authenticated the channel with your Xfinity credentials? If you are still experiencing an issue with authenticating the channel, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.
Thanks,
Danny
Thanks. I'm having the issue when I try to authenticate. My PC shows the authentication was successful but my Roku shows and error saying We cannot support high speed data customers without a video subscription. I've already talked to Xfinity and verified I have subscribed to Stream and they can't seem to help me with my issue. Hoping someone here might be able to help.
That "without a video subscription" phrase seems to imply that you don't have a video subscription with Xfinity, or that you're not successfully logging into it. Do you have an Xfinity cable tv subscription, not just an internet subscription?
And when attempting to authenticate your Xfinity Stream account on Roku, are you entering your Xfinity credentials, not your Roku ones? Note that Roku shows:
If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email".
I have the same problem.
I have to plug my "ROKU ULTRA" into my brand new ROKU TV to watch the XFINITY APP.
Hey Kieran449
Thanks for reaching out.
We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?
With more information, we can assist you further.
All the best,
Kariza
I had no problem until today. Now, on two Samsung TVs (one w Roku Ultra and another Express, they show xFinity Streaming on the home page. I select as I have for at least four years, screen says initializing, then connecting (black screen with Xfinity Streaming in white letter with three white buttons moving - indication connecting). Then the picture goes to the normal streaming page with Recent Saved Browse and two other option across the bottom of the screen. It says there for 2-3 seconds, then takes me back to the home page showing all the apps. On the phone with xFinity for 30 minutes plus. They blame Roku but other than unplug reset, didn't know how to get the xFinity app to open and stay open.
I bought a Roku TV and still have to plug in my Roku Express box to watch Xfinity Stream. It says I don’t have a subscription or I am not on my home network but clearly I am since the box works, just not the TV
