Solving playback issues

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DaniiiZ1123
Level 7

Won't let me watch an episode

I started watching an episode on the Roku Channel where it's all free and it stopped somewhere in the middle. It wouldn't start again. I tried to refresh the page and log out and log back in. I even restarted my laptop. When I logged back on to watch it, it said there was some error with watching that episode, but I'm able to watch other episodes from that season. 

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6 REPLIES 6
RokuDanny-R
Roku Employee
Roku Employee

Re: Won't let me watch an episode

@DaniiiZ1123

Thanks for the post.

Can you please provide more information about the issue you are experiencing? Are you watching The Roku Channel on a web browser or on a Roku device? What specific title are you trying to watching?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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DaniiiZ1123
Level 7

Re: Won't let me watch an episode

I'm watching on the Roku channel on a web browser. I'm trying to watch an episode from Teen Wolf. Season 5 Episode 9

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RokuDanny-R
Roku Employee
Roku Employee

Re: Won't let me watch an episode

@DaniiiZ1123

Thanks for the post.

When exactly are you experiencing this issue when watching this content? Can you provide the time when this issue occurs when watching this through the browser? Have you tried using another web browser to see if the issue still occurs?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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DaniiiZ1123
Level 7

Re: Won't let me watch an episode

I first experienced it yesterday. I thought it was a problem with my laptop so I restarted it and went back to see if it would work, it didn't. I tried again a few hours later and it didn't work. I haven't tried today but I will right now. I'll keep you posted.

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DaniiiZ1123
Level 7

Re: Won't let me watch an episode

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DaniiiZ1123
Level 7

Re: Won't let me watch an episode

It still hasn't worked. I also have tried in different browsers but the same thing happens.

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