Solving playback issues

[Katydid]

I’ve reset the Roku, unplugged my internet and waited ten seconds or more and plugged it back in then restarted the system and it’s not changed. The voice and picture aren’t the same and it’s stuttering at times. We don’t know how to fix it. The connections ok and our phones and internet for computer is ok.  Help! 

[RokuEmmanuel-D]

Hello, @Katydid.

Welcome to the Roku Community!

We're glad you reached out directly to us about the audio synching issue you're experiencing with your Roku and we'd like to take a closer look at this for you. 

Could you let us know more about...

• Is this happening on all channels or only on a specific channel?
• In what Roku device are you experiencing this issue?
• If this is happening only on a specific channel, are all the shows inside the channel affected or only on a specific show?

Please get back to us with more details so we can dig deeper into it. 

Thanks,
Emman

[Katydid]

Most channels and it’s annoying! It didn’t do it for a few days but it’s back to consistently doing its. Live tv, prime, peacock some of my regular app channels. Is it the Roku or what?! Had the streaming stick last time and now have the Express and seems this is constant! 

[RokuEmmanuel-D]

Thanks for the update, @Katydid!

Do you have a sound system connected to your TV? If so, have you tried setting the audio to the TV speakers directly if you observed any changes?

Let us know your thoughts.

Best,
Emman