Forum Discussion
Hi Bamanana,
Thanks for your post.
Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? Kindly give us also the requested details above so we can look into this further.
Keep us posted and we'll continue assisting from there.
Regards,
Nimfa
I have the device plugged into a USB port on the tv.
- HDMIGuy3 years agoRoku Guru
Bamanana Use a wall outlet to power the device. The USB port on many TVs will cause unstable operation.
- Bamanana3 years agoReel Rookie
Sorry, I guess I misunderstood. One end of the device is plugged into the wall and the other end into the tv hdmi port.
- Marksw3 years agoChannel Surfer
I always use a wall outlet and still had the problem
- parlance3 years agoReel Rookie
I just switched to using the 4K Express, and I'm now having the problem with ABC7 where the picture runs for only a few seconds before freezing while the audio continues. Also, on YouTube, if I fast forward or rewind, the picture freezes while the audio continues.
I'm using the power adapter, not the USB port, so that's not the issue.