Forum Discussion

squig's avatar
squig
Newbie
3 years ago

Video stops playing...just freezes during the last few minutes of show ending; audio continues f

Try using the plug adapter and plug into the wall not into usb on tv. This solved it for me. 
app playback
RokuNimfa-C's avatar
RokuNimfa-C
Retired Moderator
3 years ago

Hi EllenT,

Thanks for letting us know so we can look into this further.

We would love to help! We wish to learn more about your experience to determine how best we can assist.

  • Do you receive an error code or message?
  • Does the issue only occur on a specific channel or all channels on your Roku device?
  • What troubleshooting steps have you taken so far to try to resolve the issue?
  • What are the steps to reproduce the issue you are seeing?

With more information, we will be able to assist you further.


Regards,
Nimfa

RokuNimfa-C's avatar
RokuNimfa-C
Retired Moderator
3 years ago

Hi Bamanana, 

Thanks for your post. 

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? Kindly give us also the requested details above so we can look into this further. 

Keep us posted and we'll continue assisting from there.


Regards,
Nimfa

  • Bamanana's avatar
    Bamanana
    Reel Rookie
    3 years ago

    I have the device plugged into a USB port on the tv.

    • HDMIGuy's avatar
      HDMIGuy
      Roku Guru
      3 years ago

      Bamanana Use a wall outlet to power the device.  The USB port on many TVs will cause unstable operation.

      • Bamanana's avatar
        Bamanana
        Reel Rookie
        3 years ago

        Sorry, I guess I misunderstood.  One end of the device is plugged into the wall and the other end into the tv hdmi port.