Thanks for letting us know so we can look into this further.
We would love to help! We wish to learn more about your experience to determine how best we can assist.
- Do you receive an error code or message?
- Does the issue only occur on a specific channel or all channels on your Roku device?
- What troubleshooting steps have you taken so far to try to resolve the issue?
- What are the steps to reproduce the issue you are seeing?
With more information, we will be able to assist you further.