Forum Discussion

squig's avatar
squig
Newbie
3 years ago

Video stops playing...just freezes during the last few minutes of show ending; audio continues f

Try using the plug adapter and plug into the wall not into usb on tv. This solved it for me. 

app playback

10 Replies

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  • Marksw's avatar
    Marksw
    Channel Surfer
    3 years ago

    Thanks, Swuig. I always used the plug adapter, and never the TV's USB.  I returned the Roku to Walmart.  Not sure what I will try next, as the Spectrum app running in the older Samsung TV is not cutting it.

  • EllenT's avatar
    EllenT
    Newbie
    3 years ago

    This started happening to us 2-3 weeks ago.  We have 3 Rokus and they are all doing it.  I am about ready to throw them in the garbage and buy a different product.

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi EllenT,

      Thanks for letting us know so we can look into this further.

      We would love to help! We wish to learn more about your experience to determine how best we can assist.

      • Do you receive an error code or message?
      • Does the issue only occur on a specific channel or all channels on your Roku device?
      • What troubleshooting steps have you taken so far to try to resolve the issue?
      • What are the steps to reproduce the issue you are seeing?

      With more information, we will be able to assist you further.


      Regards,
      Nimfa

      • Bamanana's avatar
        Bamanana
        Reel Rookie
        3 years ago

        I am having the same problem, screen freezes but audio keeps playing.  It happens each time I try to “skip” the opening credits on shows.  It also happened in the middle of a football game and my husband was not happy!  I have a Roku tv that this does not happen on.  It happens on the tv that is using a Roku steaming stick.