Solving playback issues

[greenthumb44]

i have black and white lines. could 5 Gbe the problem

[RokuJohnB]

Hi @greenthumb44,

Greetings from the Roku Community!

We would be more than happy to further investigate this issue that you're seeing. May we know what Roku device you are using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify) Could you send us a photo of your running problem?

We'll wait for your response.

Thanks,                                                                                                                                                                      John