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npharper
Level 7

Vertical black lines on NEW Roku Express - tried on TWO different screens

I have just purchased a brand new Roku Express. This is the second Express I have bought and set up this week. The second one has black lines running down the screen, interfering with the picture. These lines are pixel-thin and go from top to bottom. They sometimes change color, to green for example. I have tried multiple HDMI cables and two separate displays. The problem persists. Note that the first Express I set up earlier in the week works fine on both of these displays, and with all cables tested.

Is this a software problem that I can fix on my own? Or do I have a defective unit that will need to be replaced?

I have already discarded the packaging, but I can show proof of my purchase on Amazon.

Thank you.

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1 REPLY 1
makaiguy
Community Streaming Expert

Re: Vertical black lines on NEW Roku Express - tried on TWO different screens

@npharper-

It sounds like you've already done any troubleshooting I would suggest.  I think you should return this to Amazon and get a replacement..

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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