Solving playback issues

[AndreaSmith]

I'm unable to add any new issues to the tracking board I've tried this on different browsers and devices, Nexus Iceland portal login Has anyone else have any suggestions on how to troubleshoot this? Shift Work Schedules, e- payslips Login, Strategic-HR Services 

[RokuAustin]

Hi @AndreaSmith ! What kind of issue are you having?

[Tree3685]

How does it matter? Roku does not respond to any issue reports anyway.

Report it here and at least we can sympathize with you.

[SomeoneWithTV]

I've had the same problem for months. Emailed Roku support about it and got a auto-confirmation with a Reference #, but never got an actual reply! Followed up, still no human reply. So lame.

Edit: Turns out only Roku employees can post new topics to that forum. I think the OP is a Roku employee... now the last line of their post makes sense. (Wish Roku support had replied to my email with that info.)

[RokuEuniceL]

Hi @SomeoneWithTV,

Thank you for posting here in the Roku Community!

We appreciate your time posting and inquiring about this. We'd like to assist you with your inquiries, but we need more details.

Can you please elaborate on the issue that you are experiencing and post it here?

We look forward to hearing from you.

Kind regards,

Eunice

[SomeoneWithTV]

The problem is that I am unable to "Post a topic" to add a new topic in the Issue Tracking Board at https://community.roku.com/t5/Issue-Tracking-Board/bd-p/Known-issues. But since my first reply here, I was told that only employees can actually post new topics there.

Could you suggest to Roku that the pinned topic there "What is the Issue Tracking Board?" https://community.roku.com/t5/Issue-Tracking-Board/What-is-the-Issue-Tracking-Board/m-p/897411#M359 mention that users cannot post new topics? (And tell users how they can report issues?) Usually the "Post a topic" button is enabled, so being disabled there can be confusing. Thanks!

[RokuAustin]

Hi there @SomeoneWithTV,

We've updated the "What is the Issue Tracking Board" post pinned at the top of that forum here with your suggestion. Thanks for calling it out.

If you're still seeing an issue, go ahead and start a new thread so we can help you. We're going to go ahead and close this thread now so it doesn't confuse other folks.