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Kaplnkabin
Newbie
‎10-22-2023 03:43 PM

Ultra gets random green & red patches during playback

Is there a way to fix this issue? I am having the same problems but I’m not able to run out and buy a new tv. 

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RokuJohnB
Community Moderator
Community Moderator
‎10-22-2023 04:00 PM

Re: Ultra gets random green & red patches during playback

Hi @Kaplnkabin,

Greetings from the Roku Community!
We will be more than happy to take a closer look into this issue that you're having with the Roku Ultra, but we will need to gather more details. Can you please provide the following information below?

  • Is the issue happening on all content or channels, or is this isolated to one content or channel? (Specify)
  • Could you send us a photo of your running issue?
  • When did the issue start?

With detailed information, we will be able to assist you further.

Thanks,

John

John
Roku Community Moderator
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