Features, settings & updates

[Paul22]

Just grabbed a new Roku Ultra 2024 edition. The volume is terrible. On my ISP’s tv box, I usually set my tv’s volume level to 12 (15 at most). With this Roku box, I need to crank it up to 60 to achieve the same volume level!!!! After reading this thread and seeing that it was reported over 9 months ago with still no fix, I think I’m going to return this thing and grab an Apple TV 4K box instead.

[RokuEmmanuel-D]

Welcome aboard! We're glad to have you join us here in the Roku Community, @Paul22!

Thank you for reporting this issue directly to us; we truly understand how frustrating this can be, and we'd like to be able to help sort things out for you. 

To help us better understand your concern, could you do us a favor and provide further details about it?

• Is this happening on all channels or only on a specific channel?
• Have you tried the device on a different TV and observed if the audio issues are still occurring?
• What troubleshooting steps you have tried in an attempt to resolve the issue?
• Do you have any AV receiver connected to your TV? 
• Have you given a try connecting a different high-speed HDMI cable to see if the audio issues will persist?

We are eager to get you back up and running, and your cooperation will be one step ahead in resolving this. Please get back to us soon. 

Thanks,
Emman 

[smacky311]

I have the same issue.  ALL channels.  There is practically zero control over the audio settings in the menus. This did NOT happen with my old Roku (from around 2020 or so).  Where my volume was 20 on my TV I need now to be around 85 to be equivalent.

[RokuEmmanuel-D]

Great to have you join us here at the Roku Community Team, @smacky311!

Thanks for informing us about the issue you're experiencing with your Roku Ultra 2024. We're here to assist. 

Have you tried the Roku Ultra on a different TV to see if the issue persists? 

Let's keep the conversation going!

Best,
The Roku Community Team

[Ruku4Now]

I just got my 2024 Ruku Ultra and notice the same volume issue... Is there a 'fix' or should I return device?

[RokuEmmanuel-D]

Hey, @Ruku4Now.

Thanks for reaching out here!

Looks like you're having trouble with the volume on your Roku Ultra, and we want to help you figure it out.

Can you give us a bit more detail? That way, we can better understand your concern. 

• When exactly did you first notice this issue?
• What are the troubleshooting steps you have tried so far?
• Have there been any recent updates on your Roku before this happened?
• Is the volume issue happening on all apps or only on specific apps? 

Looking forward to hearing from you soon!

Best,
The Roku Community Team

[Ruku4Now]

I just received the Ultra yesterday and noticed the Volume issue Immediately - the tv has to be turned up twice as high as my Ultra Lite to be able to hear well.... (I've read others having same issue with this device)

It updated as soon as I activated the device yesterday.

The volume issue is on All apps.

And I'm not sure what other 'troubleshooting' to try??? I've tried Updated, Restarting the Roku... 

Will say I'm very disappointed,  I also notice that when I'm on the YoutubeTV App watching something and I hit the Home button to 'stop streaming', when I open the YoutubeTV app again - it starts where I left off, ie watching a show I recorded.... my other Roku's do Not do this - when they start up it comes to the YouTubeTV 'home page' with options for Library, Home or Live ....and earlier today when we tried to open YouTubeTV App - it was just a BLACK Screen...

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @Ruku4Now!

Have you also tried it on a different TV to see if you encounter the same behavior? Also, changing to a high-speed HDMI cable would help.  

Let us know what you find out!

Best,
Roku Community Team

[Ruku4Now]

I did try a high speed HDMI cable - NO DIFFERENCE with volume..

I do not feel I should have to check it on another TV - it's hooked up to the TV I need it for....

I'm guessing with so many people having the issue, it's still not 'being fixed'??? Assuming the 'amplifier' in this model is inferior to the older Ultra's... 😞

[RokuEmmanuel-D]

Thanks for keeping us posted, @Ruku4Now!

Can you let us know if the Roku Ultra is plugged directly into the TV or if it’s going through the receiver? If it’s going through the receiver, have you tried hooking it up directly to the TV to see if that makes a difference?

Let's continue this conversation!

The Roku Community Team