Solving playback issues

[DreJ]

I have the exact issues as well. I contacted support, unplugged, restarted, changes HDMI ports, changed batteries and nothing as worked. Support said they would contact me via email or phone and don't know if I should believe it. Our other Roku devices are fine so far. Do we get a replacement from the company? Not fair

[RokuBernie-D]

A warm welcome to the Roku Community, @DreJ!

We appreciate you bringing this concern to our attention, and thanks for performing the troubleshooting steps to resolve the issue. We would like to know how to identify and resolve your concerns. Here are a few questions here to better understand what you're experiencing:

• What Roku device has the issue? (e.g., Roku Express, Roku Streambar, Roku TV-specify TV)
• When did the issue start?
• Do you observe this behavior while using any other channels?
• Are there any recent changes on your Roku device in the setup or settings that might cause the problem?

With more detailed information, we will be able to assist you further.

Warm regards,
Bernie