Solving playback issues

[Joao1]

We recently bought a Roku tv for my grandma and she said it keeps returning to the home screen every couple hours or so, we only use antenna channels can someone help me solve this issue?

[RokuTakashi]

Hi @Joao1,

Thanks for posting, and welcome to the Roku Community.

We're sorry to hear about the experience you had, and we would be more than willing to assist. Let's perform a system restart to resolve this issue. To do this, kindly navigate to Settings > System > Power (skip if no sub-menu) > System Restart. After this, observe in the meantime if you notice any improvements.

Please let us know what you find out.

All the best,
Kash

[Sadsharptv2]

No.   What is the fix.   

[Sadsharptv2]

Why? How do you stop it?  

[Sadsharptv2]

Also. Please don’t ask if the apps are update.  Deleted. Reinstalled. Version #. Or date of birth. Passport ID OR ANY Other BS IT question.  Just simply say if this most annoying and time consuming glitch can be simply fix 

[Sadsharptv2]

Ugh really. The BS.   Don’t ask the consumer to provide you all the IT BS info.     Just say your product can’t be fixed

[RokuJohnB]

Hi @Sadsharptv2,

A warm welcome here in the Roku Community!

We would be happy to look into this playback issue you're seeing since, after launching a channel, it will return to the home screen. May we know what Roku device you're using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify) Is this happening on all channels and contents, or is it isolated? (Specify) Is this happening on all of your Roku devices or TVs?

With detailed information, we will be able to assist you further.

Thanks,

John

[Sadsharptv2]

Sharp model TV LC – 50 LBU591U

hardware ID 7202X

software version 12.5.5 build 4174–38

sorry I don’t know the TV’s mothers maiden name Father’s hometown can you just tell me how to fix this thing

[RokuJohnB]

Hi @Sadsharptv2,

Thank you for the additional information!

Please try to restart your modem and router, and after restarting your wireless network connection, you may need to restart your Roku TV by going to settings, system, power, and system restart. Try again to access the channels and see if that can fix the issue.

Let us know how it works, and we will continue to assist you further.

Thanks,

John

[Sadsharptv2]

Swing and Miss!!! Did not work