Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Jimmybou
Level 7

Tv continues to power down after a few seconds

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My tv continues to power off after only being on for a few seconds. The unit just started doing this. I’ve tried the rest button and unplugging the unit. Nothing is working. 

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renojim
Community Streaming Expert

Re: Tv continues to power down after a few seconds

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This sounds like a hardware issue.  Roku doesn't make the TVs; they just supply the software.  You'll have to contact the manufacturer (i.e., TCL, onn, Sharp, etc.).

https://support.roku.com/article/115006475047

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renojim
Community Streaming Expert

Re: Tv continues to power down after a few seconds

Jump to solution

This sounds like a hardware issue.  Roku doesn't make the TVs; they just supply the software.  You'll have to contact the manufacturer (i.e., TCL, onn, Sharp, etc.).

https://support.roku.com/article/115006475047

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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