Solving playback issues

[catapultMo]

I am having trouble running all apps after following setup steps, restarting my router, and restarting my #Rokustreamingstick a few times. I was hoping you could help me @RokuDanny-R  My device is new out of the box. I checked my connections are good. My tv is a Vizio D-series. I was having a lot of trouble with Hulu on the tv app, so I thought the Roku may solve the technical trouble. 

[RokuMary-F]

Hi @catapultMo,

We appreciate you reaching out to the Roku community!

I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing: 
1.  Are you receiving error messages or codes when accessing the channel?
2. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
3. What troubleshooting steps have you taken so far to try to resolve the issue?
4. Can you please provide your device model and your software version, found under Home > Settings > System > About?

With more information, we will be able to assist you further.


Best regards,
Mary