My roku turns on and displays home page I select channel, channel opens kicks me back to home

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The Roku channel - Live TV not working

29 Replies

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MiamiLover
Newbie
12 months ago
Roku is not working properly for me. A black screen appears when I choose any of the live channels, even after resetting it multiple times. Considering that many other people experience the same issues, it is laughable how there has yet to be an official statement addressing the problem aside from the typical automated to practically every issue.
dcathome
Streaming Star
12 months ago
I just purchased a new Roku 50" Class Select Series 4K Smart RokuTV 50R4A5R and had the same Live TV audio repeat problem. I switched to a UNIREX 16GB drive that was listed as, High Speed USB 3.0, up to 113 MB/s Data Transfer Speeds, and the issue is gone. The first one that had the audio repeat was a Micro Center 16GB USB3.1 card Speed up to 70MB/s.

Check your rated Data Transfer speeds on your USB Flash Drive. Reading several other drives some of the newer ones have lower transfer speeds even thought they are 3.1 or 3.2 drives.

I also have the Roku TV C107X TCL Model 43S425 with the same UNIREX 16GB High Speed USB 3.0, up to 113 MB/s drive that works fine on Live TV.
- dcathome
  Streaming Star
  12 months ago
  Well, after an hour I noticed a glitch again. It only repeats every 20 minutes or so but it is still there. Will have to order a USB 3.2 and try that. I wonder if the USB 3.4 are out yet?
  - LeeStreamer
    Streaming Star
    12 months ago
    I don't think the USB is the issue. I tried 4 different ones and none of them worked. I eventually returned the TV.
HDMIGuy
Roku Guru
12 months ago
wendaworks I would try to restart the Roku system. Go to settings, system, power, and select system restart. This will not mess up any of your current settings or log you out of any apps.
- wendaworks
  Reel Rookie
  12 months ago
  Your directions were clear, accurate, and easy to follow. And successful. Thank you!
- DysonKSphere
  Reel Rookie
  12 months ago
  I am having the same issue, but I re-booted the box twice, and still getting the same issue.
  - DysonKSphere
    Reel Rookie
    12 months ago
    It finally worked.
No-app
Reel Rookie
12 months ago
Multiple apps (Apple TV+, Paramount+, Hulu) won't load on two different Roku Ultra players. There were no issues prior to the start of the IT outage yesterday. Is it coincidence, or is there another explanation?
- HDMIGuy
  Roku Guru
  12 months ago
  No-app My Hulu and Apple TV+ are working fine. I would restart the Roku device. Go to settings, power, and system restart.
  - No-app
    Reel Rookie
    12 months ago
    HDMIGuy - I've restarted both devices multiple times, and it does not resolve the issue. I checked my network connection, restarted my router, and on and on. It seems odd to me that everything was working fine on Wednesday on both devices, as it has been for long time, and on Thursday there are problems with multiple apps. I don't think the problem is local.
makaiguy
Community Streaming Expert
12 months ago
[Several replies came in saying the problem was solved while I was writing this. Oh, well, I'll just leave it here in case it helps someone else.]

When asking for help, you can get better directed advice and suggestions if you mention your Roku model and model number. You can find both via Settings > System > About.

One of the first things to check is how you are powering your Roku. If you are powering your Roku by plugging into the USB port on the TV, try powering from house power via a USB power adapter -- one may have been supplied with the Roku**.

The ports on many televisions only supply 0.5 amp or less, which is not enough to power a Roku reliably. It may appear to start up okay, but when it runs into something that requires more power than the TV's USB port can provide, something's got to give. In many cases this results in shutting down the stream you are viewing and exiting back to the Roku home screen.

If this is a new problem, possibly an update to either the Roku operating software or to some channel app software is using a little more power than in the past. If you were just barely scraping by before, this might push you over the edge.

** If your Roku didn't come with an adapter, or if you don't have a Roku adapter handy, a USB power adapter you have from another device should work as long as the fine print on it says it outputs at least 1 amp (1000 milliamps). More than 1 amp is okay, the Roku will only draw what it needs.
DysonKSphere
Reel Rookie
12 months ago
I have re-started the system on my box, but for the last hour, the live channels keep cutting out -- I choose one, only to be kicked out right back to the main menu. My attempts to re-start the system only seem to be working intermittently. I believe someone else also reported this issue today -- anyone know what is going on?
StephanieLove
Newbie
12 months ago
A worldwide Internet issue was known and now we can't get access to Roku channel live tv or other apps except a select few.
- sterlinga
  Reel Rookie
  12 months ago
  In a blog titled, "Roku channel shows not playing," WHY does everyone ask, what channel? IT's ONLY THE ROKU CHANNEL and EVERTHING ON IT!
  
  Roku device model, 3820X
  serial number, X0170070NS81
  device ID, S08Y4190NS81
  software OS/version, 13.0.0 BUILD 24056-CU
  IP address 172.16.0.2
  does this issue occur on a specific channel? if so, what channel The ROKU CHANNEL ***ONLY***
  what version/build 9.3 build 10
  
  tracker ID
  press the Home button 5 times,
  followed by the Back button 5 times
  and provide us with this ID)
  just goes HOME
  
  steps to reproduce the issue you are seeing and what exactly the behavior is that you are experiencing
  There are no "steps" just click on the channel app or a movie linked to that channel. click watch and it blinks and returns to the watch button screen
  
  where are you currently located
  in my living room
  who is your ISP (internet service provider)
  ?
  are you using a VPN
  ?
- sterlinga
  Reel Rookie
  12 months ago
  In a blog titled, "Roku channel shows not playing," WHY does everyone ask, what channel? IT's ONLY THE ROKU CHANNEL and EVERTHING ON IT!
  
  Roku device model, 3820X
  serial number, X0170070NS81
  device ID, S08Y4190NS81
  software OS/version, 13.0.0 BUILD 24056-CU
  IP address 172.16.0.2
  does this issue occur on a specific channel? if so, what channel The ROKU CHANNEL ***ONLY***
  what version/build 9.3 build 10
  
  tracker ID
  press the Home button 5 times,
  followed by the Back button 5 times
  and provide us with this ID)
  just goes HOME
  
  steps to reproduce the issue you are seeing and what exactly the behavior is that you are experiencing
  There are no "steps" just click on the channel app or a movie linked to that channel. click watch and it blinks and returns to the watch button screen
  
  where are you currently located
  in my living room
  who is your ISP (internet service provider)
  ?
  are you using a VPN
  ?
- sterlinga
  Reel Rookie
  12 months ago
  I've removed the app, rebooted, re-added the channel changed networks. It's been weeks and on all my devices. The issue has been around for years and, frankly, I don't know why it's such a difficult problem to resolve.
  - HDMIGuy
    Roku Guru
    12 months ago
    sterlinga When you select a movie are you selecting a movie that is on the Roku Channel itself or trying to access a movie from another provider like Max, Hulu, etc... by using the Roku channel?