Forum Discussion

wendaworks's avatar
wendaworks
Reel Rookie
12 months ago
Solved

The Roku channel - Live TV not working

My roku turns on and displays home page I select channel, channel opens kicks me back to home
app playback
  • RokuERey's avatar
    RokuERey
    12 months ago

    Greetings Community users,

    We do appreciate you for keeping us posted about this issue.

    We believe that this has been resolved now, please try again or perform a system restart by navigating to Settings > System > Power (if available) > System restart.

    Still seeing the issue, here's what to do.

    Search the Community: Take a look around the Roku Community forums. You might find another thread discussing the same problem with more recent information.

    Start a New Thread: If you can't find an existing thread that matches your issue, feel free to create a new one!

    Thanks,
    Rey

StephanieLove's avatar
StephanieLove
Newbie
12 months ago

A worldwide Internet issue was known and now we can't get access to Roku channel live tv or other apps except a select few.

  • sterlinga's avatar
    sterlinga
    Reel Rookie
    12 months ago

    In a blog titled, "Roku channel shows not playing," WHY does everyone ask, what channel? IT's ONLY THE ROKU CHANNEL and EVERTHING ON IT!

    Roku device model, 3820X
    serial number, X0170070NS81
    device ID, S08Y4190NS81
    software OS/version, 13.0.0 BUILD 24056-CU
    IP address 172.16.0.2
    does this issue occur on a specific channel? if so, what channel The ROKU CHANNEL ***ONLY***
    what version/build 9.3 build 10

    tracker ID
    press the Home button 5 times,
    followed by the Back button 5 times
    and provide us with this ID)
    just goes HOME

    steps to reproduce the issue you are seeing and what exactly the behavior is that you are experiencing
    There are no "steps" just click on the channel app or a movie linked to that channel. click watch and it blinks and returns to the watch button screen

    where are you currently located
    in my living room
    who is your ISP (internet service provider)
    ?
    are you using a VPN
    ?

  • sterlinga's avatar
    sterlinga
    Reel Rookie
    12 months ago

    In a blog titled, "Roku channel shows not playing," WHY does everyone ask, what channel? IT's ONLY THE ROKU CHANNEL and EVERTHING ON IT!

    Roku device model, 3820X
    serial number, X0170070NS81
    device ID, S08Y4190NS81
    software OS/version, 13.0.0 BUILD 24056-CU
    IP address 172.16.0.2
    does this issue occur on a specific channel? if so, what channel The ROKU CHANNEL ***ONLY***
    what version/build 9.3 build 10

    tracker ID
    press the Home button 5 times,
    followed by the Back button 5 times
    and provide us with this ID)
    just goes HOME

    steps to reproduce the issue you are seeing and what exactly the behavior is that you are experiencing
    There are no "steps" just click on the channel app or a movie linked to that channel. click watch and it blinks and returns to the watch button screen

    where are you currently located
    in my living room
    who is your ISP (internet service provider)
    ?
    are you using a VPN
    ?

  • sterlinga's avatar
    sterlinga
    Reel Rookie
    12 months ago

    I've removed the app, rebooted, re-added the channel changed networks. It's been weeks and on all my devices. The issue has been around for years and, frankly,  I don't know why it's such a difficult problem to resolve.

    • HDMIGuy's avatar
      HDMIGuy
      Roku Guru
      12 months ago

      sterlinga When you select a movie are you selecting a movie that is on the Roku Channel itself or trying to access a movie from another provider like Max, Hulu, etc... by using the Roku channel?  

      • Louis_Nenda's avatar
        Louis_Nenda
        Streaming Star
        12 months ago

        It looks like the audio garbling problem I previously reported for our 32" Onn Roku TV has been fixed with the latest firmware update, but the pause live TV feature seems to still be somewhat buggy.

        The main problem is sometimes when moving forward or back in the buffer, as when skipping commercials, the time display showing the clock time of the current position shows and sometimes it does not. I'm experiencing this right now on a paused show. I've moved a few times back and forth in the program and seemingly at random the time will display or not. (The preview images do always display.)

        Another problem is sometimes when resuming from pause, the TV skips to the end of the buffer instead of picking up at the pause point. Combined with a lack of timeline displayed when moving through the buffer this can make it tough to get back to the desired point in the program. Also, sometimes when resuming from pause there is a delay of several seconds and the sound sync can be thrown out of kilter.

        Anyone else experiencing these problems? (Hoping for an improvement in the next update...)

  • Doug0325's avatar
    Doug0325
    Newbie
    12 months ago

    Mine isn’t working either 

    • Doug0325's avatar
      Doug0325
      Newbie
      12 months ago

      Maybe from the crowdsouce problem that’s affecting the airlines??

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        12 months ago

        Hi Community users!

        Thanks for bringing this to our attention. We are aware of this ongoing issue that is currently happening. Rest assured that the team is looking closely to determine the cause and help you find the best resolution possible. 

        We'd like to include your affected Roku devices in the process of investigation and gather the necessary information such as follows:

        • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
        • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
        • Video clip of the occurring issue.
        • Any error message prompted. 

        We'll be looking forward to your responses.

         Best regards,
        Carly