Forum Discussion

wendaworks's avatar
wendaworks
Reel Rookie
2 years ago
Solved

The Roku channel - Live TV not working

My roku turns on and displays home page I select channel, channel opens kicks me back to home
app playback
  • RokuERey's avatar
    RokuERey
    2 years ago

    Greetings Community users,

    We do appreciate you for keeping us posted about this issue.

    We believe that this has been resolved now, please try again or perform a system restart by navigating to Settings > System > Power (if available) > System restart.

    Still seeing the issue, here's what to do.

    Search the Community: Take a look around the Roku Community forums. You might find another thread discussing the same problem with more recent information.

    Start a New Thread: If you can't find an existing thread that matches your issue, feel free to create a new one!

    Thanks,
    Rey

StephanieLove's avatar
StephanieLove
Newbie
2 years ago

A worldwide Internet issue was known and now we can't get access to Roku channel live tv or other apps except a select few.

sterlinga's avatar
sterlinga
Reel Rookie
2 years ago

In a blog titled, "Roku channel shows not playing," WHY does everyone ask, what channel? IT's ONLY THE ROKU CHANNEL and EVERTHING ON IT!

Roku device model, 3820X
serial number, X0170070NS81
device ID, S08Y4190NS81
software OS/version, 13.0.0 BUILD 24056-CU
IP address 172.16.0.2
does this issue occur on a specific channel? if so, what channel The ROKU CHANNEL ***ONLY***
what version/build 9.3 build 10

tracker ID
press the Home button 5 times,
followed by the Back button 5 times
and provide us with this ID)
just goes HOME

steps to reproduce the issue you are seeing and what exactly the behavior is that you are experiencing
There are no "steps" just click on the channel app or a movie linked to that channel. click watch and it blinks and returns to the watch button screen

where are you currently located
in my living room
who is your ISP (internet service provider)
?
are you using a VPN
?