Solving playback issues

[RokuMary-F]

Hi @Elusiveanorris,

Thanks for posting in the Roku Community!

We're aware of the issue and it's currently under investigation. Once they provide me with an update I'll be sure to let the Community know.

We appreciate your patience for the time being.


Best regards,
Mary

[jwn8433]

Any update, it’s been 3 weeks. 

[Hengwen]

It's going 6.5 weeks since the original post and still no dialogue on War and Peace S1 E2. I'm watching on the app on my computer.

[nuronerd]

It's been almost 2 months. How long do you wizards expect it will be before you get around to fixing the problem? This year, maybe? Next year? When?

[RokuMary-F]

Hi @nuronerd,

Thanks for continuing to share what you're observing.

Our team has continued investigating the issue and is hoping to have a further resolution soon. We'll get back to you once we have an update available I'll be sure to let the Community know.

We apologize for the inconvenience and we appreciate your patience with this matter.


Best regards,
Mary

[AvsGunnar]

FreeVee Channel/app (the old/renamed free IMDb channel) is currently showing War and Peace (2016) and the audio is working correctly on S1 E2.  Probably easiest to just install and watch this episode on FreeVee on your Roku device until Roku addresses this issue.

FreeVee for Roku - (https://channelstore.roku.com/details/2a2ef3bbfd38c72747f471f98f501809/freevee)

FreeVee Online - (https://amazon.com/...warandpeace...)